Effective Date: January 1, 2025 | Last Updated: 2026
1. Overview
Welcome to PHLISS ("we", "our", or "us"). We provide an online marketplace connecting users with verified wellness centers, therapists, clinics, and retreats. This Privacy Policy details how we handle and protect personal data collected via our mobile applications (PHLISS Customer App, PHLISS Partner App) and website (https://phliss.com).
2. Information We Collect
- Personal Identifiers: Name, phone number, email address, and profile credentials submitted when registering an account.
- Booking & Appointment Information: Wellness goal selected, service booked, appointment schedule, package session logs, and payment status.
- Location Data: Device location (with your authorization) to pinpoint nearby wellness centers and calculate distance.
- Technical Information: IP address, device model, operating system, and anonymous platform usage metrics.
3. How We Use Your Data
- To confirm, process, and manage bookings between you and wellness partners.
- To notify you about appointment updates, package session balances, and reminders.
- To facilitate secure digital payments and transaction invoicing.
- To personalize goal-based wellness recommendations and exclusive offers.
- To ensure trust, safety, and compliance with statutory obligations.
4. Data Sharing & Disclosure
We do not sell your personal data. We disclose information only under these necessary conditions:
- With Booked Wellness Centers: Sharing booking details (name, contact number, service selected) so they can deliver your requested experience.
- With Certified Service Providers: Trusted payment gateways (UPI, cards), SMS/OTP providers, and cloud hosting infrastructure under strict confidentiality.
- For Legal Reasons: When mandatory under applicable law, regulation, or court process.
5. Security of Information
We use industry-standard encryption protocols (SSL/TLS), access controls, and secure server environments to safeguard your personal details from unauthorized access or disclosure.
6. Your Rights
- You may view and update your profile details anytime within the app settings.
- You may grant or revoke location permissions at will in your mobile device settings.
- You have the right to request account deletion or data erasure by writing to support@phliss.com.
7. Contact Us
For inquiries or concerns regarding this policy, please reach out to our privacy officer:
Email: support@phliss.com
Website: https://phliss.com